Refund policy

Refund Policy Ice Age Treasures — Refund & Return Policy Last Updated: July 8, 2026

Every piece I make is one-of-a-kind, and I stand behind my work. If something isn't right, I want to know — and I want to make it right.

Materials and Workmanship I guarantee my materials and workmanship. Please contact me if there is an issue so I can assess it. I will make a replacement, arrange a repair, or offer another appropriate resolution.

Returns All returns must be received by me within 14 days of confirmed delivery. Customers pay return shipping for ordinary returns, and original outbound shipping charges are non-refundable for ordinary returns. To be eligible, the item must be: Unworn and unused In its original condition, with no signs of damage, alteration, or wear, and returned in its original packaging (or equivalent protective packaging). To initiate a return, contact me through the website before sending anything back. Returns sent without prior communication may not be accepted. Once I receive and inspect the returned item, I'll contact you about your refund or exchange.

I offer exchanges for a different piece if you prefer.

Restocking Fee A 15% restocking fee applies to returned items that are in original condition. This reflects the time required to re-photograph, re-list, and re-package each unique piece. The fee is deducted from your refund.

Damaged Items If your order arrives damaged, please contact me upon receipt with: Your order number and a clear description of the damage. You will need to file a claim with the carrier. Provide photographs of the item and the packaging along with your purchase receipt to the carrier.

I take great care in packaging each piece, but if something went wrong in transit, I'll work with you to file a carrier claim and find a resolution. Depending on the situation, this may include a partial refund, full refund, or store credit. Please notify me of shipping damage upon receipt.

Non-Returnable Items The following are not eligible for return: Custom or commissioned pieces made to your specifications Items returned after the 14-day window Items showing signs of wear, alteration, or damage not present at delivery.

International Orders International customers are responsible for all customs duties and import fees. These charges are non-refundable. If a package is returned to me due to non-delivery (refused, unclaimed, or undeliverable address), I am not responsible for the original shipping cost or any return shipping fees. A refund for the item value only may be issued at my discretion, minus the restocking fee. Questions? Reach me through the contact page at iceagetreasures.com. I'm a one-person shop and I read every message.